The sales staff of Total d.o.o. guarantees premium service during purchase, competitive prices, and maximum shopping security.
By using our website, the end user / customer confirms that they are familiar with and agree to these Terms and Conditions.
Seller – Total d.o.o., Emerika Bluma 9, 71000 Sarajevo, Bosnia and Herzegovina
End User – user of the online shop freelap-adria.com
Customer – user of the Total d.o.o. online shop who completes an online order and makes payment using one of the following methods: cash on delivery, general payment slip, bank transfer, or credit/debit card.
Payment by credit/debit card is possible exclusively via Mastercard, Maestro, and Visa.
All your questions or possible complaints regarding purchases on the freelap-adria.com online store may be sent via email to: info@freelap-adria.com. We will do our best to respond to your inquiry or complaint as soon as possible.
We will respond to all complaints within a maximum of 5 days.
If you choose to pay cash on delivery, you hand the money to the delivery courier only after you have received the product, so there is no possibility of fraud.
If you choose to pay by bank transfer, all transactions are carried out through a bank or post office, which guarantees that the transaction will be completed securely.
If you choose to pay by card, the freelap-adria.com online store uses an advanced system for secure online card acceptance. The WebPay service and financial institutions exchange data using a Virtual Private Network (VPN), which is protected against unauthorized access. The Monri Payment Gateway is certified according to the PCI DSS Level 1 security standard prescribed by Visa and Mastercard rules. The merchant does not store credit card numbers, and they are not accessible to unauthorized persons.
Prices are expressed in Convertible Marks (BAM) and include VAT.
The price of goods is defined individually for each device. The process of entering prices on the website is subject to multi-level control; however, despite this, errors may occur due to human factors, as price entry is not fully automated.
Such situations are exceptional, and Total d.o.o. apologizes in advance to its customers, as it will be forced to inform them about the situation, the incorrect price for a particular device, and the inability to deliver according to the customer’s specific order.
Total d.o.o. may periodically, at its discretion, place certain devices on promotional sale.
These devices will be available under the same conditions to all customers or only to a specific, clearly defined group of customers. Promotional conditions will be described in detail, including the duration of the promotion, quantity limitations, discount level, etc.
After the promotional period expires, Total d.o.o. will not accept new orders under the conditions of the expired promotion.
Total d.o.o. reserves the right to amend these terms and rules, as well as all other terms and rules on this website. All changes will apply to the use of freelap-adria.com. The customer is responsible for the accuracy and completeness of the information entered during purchase.
The services provided by the freelap-adria.com online store do not include costs incurred by using computer equipment or internet access services. Total d.o.o. is not responsible for telephone costs, internet traffic costs, or any other related expenses.
Although Total d.o.o. strives to provide the best possible service, it cannot guarantee that the services on freelap-adria.com will meet your requirements, nor that the service will be error-free. If an error occurs, please report it to our Contact Center or via email at info@freelap-adria.com so we can resolve it as quickly as possible.
