Privacy Policy

This Privacy Policy explains how Total d.o.o. (hereinafter: the “Company”) collects, uses, processes, and protects the personal data of users of the website freelap-adria.com.

By using this website, you confirm that you are familiar with this Privacy Policy and that you agree with its provisions.

With regard to the protection of customers’ personal data, Total d.o.o. is committed to providing protection of personal data, which includes:

  • collecting and using only the customer/user data necessary to fulfill our obligations,
  • informing customers about how their data is used,
  • providing customers with the choice regarding the use of their data, including whether they want their name to be used for marketing campaigns.

Employees of Total d.o.o., as well as our business partners, are responsible for respecting privacy principles. All collected user data is strictly protected and available only to our staff when necessary for business operations.

Data We Collect

We may collect the following types of data:

  • First and last name
  • Email address
  • Phone number
  • Shipping address
  • IP address and technical device information
  • Order details and purchased products

Data is collected when you submit a quote request, create a user account, place an order, or communicate with us via email or phone.

Technical data is also automatically collected through cookies.

Purpose of Data Processing

User data may be used for the following purposes:

  • Processing and delivering orders
  • Communication with users
  • Providing customer support
  • Improving website functionality

Data Storage and Security

The Company applies technical and organizational security measures to prevent unauthorized access, data loss, and misuse.

Your data may only be shared with delivery services (for shipping purposes) and IT service providers who maintain the system.

User Rights

As a user of our website, you have the right to request access to your data, request correction, or request deletion of your data. To exercise these rights, you may contact us at: info@freelap-adria.com.

The Company reserves the right to modify this Privacy Policy. Any changes will be published on the website.